IET Support

IET Support Centre

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Contacting IET Support

Telephone and e-mail support is available to all users of IET software.

Queries and Issues should be sent by using the form in the IET Support Centre or via e-mail to:

You can also contact us by any other means detailed on the Contact page.

IET News and Blog

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Holidays

The office will be closed on UK Bank Holidays.

Product Retirement Dates

The following GuardIEn releases have been / will be retired on the dates shown in the table below. The table also shows the highest level of Gen supported by each release. Note that earlier releases are also supported, so for example, GuardIEn 8.7 will also support Gen 6.5, 7.0, 7.5, 7.6, 8.0 and 8.5.

IET will endeavour to answer questions on the retired releases and resolve problems but no new fixes will be provided after the retirement date. To ensure that you are on a supported release and also to ensure maximum compatibility with the current releases of CA Gen, IET strongly recommend an upgrade to the current release.

Release Highest Gen Release Supported Launch Date Retirement Date
8.0 Gen 8.0 7 May 2010 31 Mar 2014
8.1 Gen 8.0 8 Jul 2011 31 Mar 2015
8.5 Gen 8.5 31 May 2013 31 May 2019
8.6 Gen 8.6 11 Mar 2015 30 June 2021
8.7 Gen 8.6 17 May 2018 N/A